Straight answers to the questions we hear most. If yours isn't here, reach out — we read every message ourselves.
Shipping & delivery
How long until my order ships?
Everything here is made to order, so your order goes into production the moment you place it. Apparel, hats, and drinkware typically take 2–5 business days to produce; books take 3–5 business days to print and bind. Once it ships, U.S. orders typically arrive within 3–8 business days, depending on the shipping method you chose at checkout. Total time = production + shipping.
My order has multiple items — will they arrive together?
Not always. Different product types are made at different facilities, so a book and a t-shirt in the same order will usually ship separately and may land on different days. You'll get a tracking email for each shipment, and you're never charged extra for the split.
When will I get tracking?
As soon as each shipment leaves the facility. Give the number about 48 hours to activate before you start refreshing the page.
Returns, exchanges & damaged items
What if my order arrives damaged, misprinted, or wrong?
We'll fix it — free replacement or full refund, your choice. Email daryl.shelby@myzenlifellc.com within 30 days of delivery with your order number and a photo of the issue. You won't need to ship anything back.
Can I return or exchange something because the size or color isn't right?
Because every item is produced specifically for your order, we're not able to accept returns or exchanges for sizing or change of mind. Check the size chart on each product page before you order — if there's ever a mismatch between what you ordered and what arrived, that's on us and we'll make it right under the policy above.
My tracking says nothing's moved in days. Is my order lost?
Contact us within 30 days of the estimated delivery date if tracking has stalled or your order is confirmed lost, and we'll send a replacement at no cost to you.
Where's the full policy?
Read the complete details on our refund policy page.
Sizing (apparel)
How do your tees, hoodies, and sweatshirts fit?
Our unisex tees run true to size — order what you'd normally wear. Hoodies and the organic sweatshirt run a bit roomier, built for a relaxed, layered fit; if you like a slimmer look, consider sizing down. Every apparel listing has a size chart with exact measurements — it's worth the thirty seconds, since sizing isn't exchangeable on made-to-order pieces.
Product care
How do I take care of my candle?
Trim the wick to about a quarter inch before every burn, and let the first burn run 2–3 hours so the wax pools evenly across the top — it prevents tunneling later. Keep it away from drafts, never leave it burning unattended, and retire the candle once about half an inch of wax remains.
Can I microwave or dishwash my mug?
Standard ceramic mugs are microwave- and dishwasher-safe. For the color-glaze and color-changing mugs, we'd suggest hand-washing — it keeps the finish looking sharp for longer.
How should I wash apparel so the print lasts?
Turn it inside out, wash cold, and skip the dryer if you can — hang to dry instead. If you do machine dry, use low heat. Either way, don't iron directly on the print.
Two brands, one store
Why do you sell both a book about AI and scented candles?
Short version: they're the same idea in two rooms. The Human Premium makes the case for staying human at work; My Zen Life makes room for it at home. Read the full story on our About page.
International orders & currency
Do you ship outside the U.S.?
Yes. International delivery times vary by destination and can be affected by customs processing, so build in a little extra buffer beyond the U.S. estimates above.
Will I be charged customs or import fees?
Possibly — any customs fees, import duties, or taxes charged by your country are the recipient's responsibility and aren't included in our shipping charges.
Can I check out in my local currency?
Yes — the store detects your region automatically and displays pricing in your local currency at checkout. You can also set it manually using the currency selector in the header.
Still stuck? Contact us and we'll sort it out.