Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daryl.shelby@myzenlifellc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daryl.shelby@myzenlifellc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daryl.shelby@myzenlifellc.com.

Every item in our store is made to order — apparel and drinkware are printed when you order them, and books are printed and bound individually. Because nothing sits in a warehouse, we handle issues differently than stores that stock inventory.

Damaged, defective, or incorrect items. If your order arrives damaged, misprinted, defective, or if you received the wrong item, we'll make it right with a free replacement or a full refund — your choice. Contact us at daryl.shelby@myzenlifellc.com within 30 days of delivery with your order number and clear photos of the issue (and the packaging, if it arrived damaged). That's all we need; you won't be asked to ship anything back.

Books. Print defects such as missing pages, incorrect binding, damaged covers, or print quality issues are covered under the same 30-day replacement policy.

Sizing and buyer's remorse. Because each item is produced specifically for your order, we're unable to accept returns or exchanges for incorrect size selection or change of mind. Please check the size guide on each apparel listing before ordering. If a sizing problem is our error — the label doesn't match what you ordered — that's covered as an incorrect item above.

Lost packages. If tracking shows no movement or your order is confirmed lost in transit, contact us within 30 days of the estimated delivery date and we'll send a replacement at no cost.

Incorrect shipping address. If a package is returned to the production facility because the address provided at checkout was incomplete or incorrect, we'll contact you; reshipment to a corrected address may require a new shipping charge.

Refunds are issued to the original payment method and typically appear within 5–10 business days of approval.